Not every problem is agent-shaped
In mid-2026, 'add an agent' has become what 'add a chatbot' was in 2023: the reflexive answer to any product question that involves an LLM. The pitch decks are indistinguishable. The demos are impressive. The retention curves — where we can see them — are not.
An agent-shaped problem has three properties. First, the work is multi-step and the steps are not knowable up front. Second, the user's cost of specifying the steps exceeds the model's cost of choosing them. Third, the environment tolerates the failure modes — cost overruns, wrong tools called, silent partial completions — that autonomy introduces.
A form-shaped problem has none of those. It has a known sequence, a small input surface, and a low tolerance for surprise. Wrapping it in an agent adds latency, cost, and a new class of bugs, in exchange for the aesthetic of intelligence.
The honest question, before shipping any agent, is: if the model were a highly literal intern doing this exact task for the first time, would I trust it to run unsupervised? If not, the product is not an agent. It is a workflow with an expensive front door.